Terms & Conditions

1. Parties and Acceptance

These Terms and Conditions (“Terms”) constitute a binding agreement between you (“you”, “the User”, “the Applicant”) and Vehicle Value Financing (Pty) Ltd, trading as Vehicle Value (Registration No. 2024/584345/07), FSP No. 28260, an authorised Financial Services Provider regulated by the Financial Sector Conduct Authority (“FSCA”) under the Financial Advisory and Intermediary Services Act 37 of 2002 (“FAIS Act”).

By accessing this website, creating an account, submitting a lead enquiry or submitting a finance application, you confirm that you have read, understood and agree to be bound by these Terms. If you do not agree, please do not use our services.

2. Nature of Our Service

Vehicle Value is a financial services intermediary, not a credit provider. We act as a broker between applicants and registered credit providers (“Financiers”). Specifically, we:

• Receive and process finance applications on behalf of applicants;
• Present suitable applications to one or more Financiers in our network for consideration;
• Communicate Financier responses back to applicants;
• Assist with the administration of the application process.

We do not:

• Grant, refuse or guarantee the approval of any credit or finance application;
• Set interest rates, repayment terms, loan amounts or conditions — these are determined solely by the Financier;
• Act as your legal representative or provide legal, tax or financial planning advice;
• Take custody of any funds.

Each credit agreement you enter into will be directly with the relevant Financier, governed by that Financier’s own terms and the National Credit Act 34 of 2005 (“NCA”).

3. Our Fees

Vehicle Value charges no upfront fees, monthly administration fees or application fees to applicants. We are remunerated by Financiers upon successful placement of a transaction. This remuneration structure complies with FAIS requirements on disclosure of remuneration.

If any third-party cost arises in connection with your application (for example, a valuation fee charged by a Financier), we will disclose this to you before you incur it.

4. Eligibility

To use our services you must:

• Be a natural person aged 18 years or older, or a juristic person duly authorised to enter into credit agreements;
• Be a South African citizen or permanent resident with a valid South African ID number;
• Have the legal capacity to enter into binding financial agreements;
• Not be subject to a debt review order, administration order, or sequestration that prevents you from entering new credit agreements, unless otherwise permitted by law.

5. Accuracy of Information

You warrant that all information you provide to us, including personal details, income, employment, asset values and documents, is:

• True, accurate, complete and not misleading at the time of submission;
• Your own information (or that of a person you are legally authorised to represent).

Providing false, fraudulent or misleading information is a criminal offence under South African law and may result in:

• Immediate cancellation of your application;
• Permanent bar from our services;
• Referral to relevant law enforcement authorities;
• Civil and/or criminal liability.

You must notify us immediately if any information you have submitted changes materially while your application is under consideration.

6. The Application Process

The application process consists of three steps: (1) personal and employment details, (2) loan and asset details, and (3) upload of supporting documents. Submission of all three steps constitutes a complete application.

Submission of an application does not constitute an offer or guarantee of credit. Credit approval is subject to the Financier’s own credit assessment criteria, affordability determination as required by the NCA, and verification of all information provided.

We reserve the right to decline to submit an application to any Financier at our discretion, including where we have reasonable cause to believe the information provided is inaccurate or fraudulent.

7. NCA Disclosures

All credit agreements facilitated through Vehicle Value are subject to the National Credit Act 34 of 2005. In terms of the NCA:

• Affordability assessment: Financiers are required to conduct an affordability assessment before granting credit. Submitting an application does not create an obligation on any Financier to grant credit.
• Cooling-off right: Where a credit agreement qualifies as an “instalment agreement” under the NCA, you may have a right to cancel the agreement within 5 (five) business days of concluding it (NCA section 121), subject to the conditions in that section.
• Credit bureau information: Financiers may access your credit record from registered credit bureaux and may report credit information about you to credit bureaux.
• Debt counselling: If you are over-indebted, you have the right to apply to a debt counsellor. Contact the National Credit Regulator (NCR) at ncr.org.za or call 0860 627 627 for a referral.

8. FAIS Disclosures

In terms of section 4 of the General Code of Conduct for Authorised Financial Services Providers and Representatives (the “FAIS Code”), we disclose the following:

• FSP Licence Holder: IDA Risk Management (Pty) Ltd (FSP No. 28260), licensed by the FSCA with effect from 10 April 2007.
• Authorised Representative: Vehicle Value Financing (Pty) Ltd, trading as Vehicle Value (Reg. 2024/584345/07), acting as an authorised representative of IDA Risk Management (Pty) Ltd.
• Category of authorisation: Category I Financial Services Provider (Intermediary Service and Advice).
• Financial products authorised: Long-Term Insurance (subcategories A, B1, B1-A, B2, B2-A); Short-Term Insurance (Personal Lines, Personal Lines A1, Commercial Lines).
• Vehicle finance broking is conducted as a credit intermediary under the National Credit Act 34 of 2005 and is subject to NCR registration requirements.
• Complaints: You have the right to submit a complaint to us (see clause 16) or to the FSCA at fsca.co.za or to the relevant Ombud (see clause 15).

9. Client Dashboard and Account Security

To submit a full finance application you must register for a client dashboard account. You are responsible for:

• Keeping your password confidential and using a strong, unique password;
• All activities that occur under your account credentials;
• Notifying us immediately at leilani@autoimiddelburg.co.za if you suspect unauthorised access.

We will never ask you for your password via email, phone or any channel other than the login page of this website.

10. Uploaded Documents

Documents you upload are used solely for the purpose of assessing your finance application. By uploading a document you represent that:

• You are the subject of, or are legally authorised to submit, that document;
• The document is genuine and unaltered.

Submitting forged, altered or fraudulent documents is a criminal offence.

11. Intellectual Property

All content on this website, including text, graphics, logos, layout and software, is the property of Vehicle Value or our licensors and is protected by South African copyright law. You may not reproduce, distribute or create derivative works from any content on this site without our prior written consent.

12. Limitation of Liability

To the maximum extent permitted by applicable law:

• Vehicle Value is not liable for any decision made by a Financier to decline or approve your application, or for the terms offered by any Financier;
• We are not liable for any indirect, consequential, special or incidental loss or damage arising from your use of our website or services, including loss of income, profit, data or opportunity;
• Our aggregate liability to you in connection with any claim under these Terms shall not exceed R500 (five hundred Rand).

Nothing in these Terms limits liability that cannot be limited under applicable South African law, including the Consumer Protection Act 68 of 2008 and POPIA.

13. Consumer Protection Act

To the extent that the Consumer Protection Act 68 of 2008 (“CPA”) applies to our services, you are entitled to all rights afforded to consumers under the CPA, including the right to fair, honest dealing and the right to privacy. These Terms must be read in conjunction with the CPA and, in the event of any conflict, the CPA shall prevail to the extent required by law.

14. Website Use and Prohibited Conduct

You agree not to:

• Use this website for any unlawful or fraudulent purpose;
• Attempt to gain unauthorised access to any part of this website or any connected system;
• Upload or transmit viruses, malware or any other harmful code;
• Interfere with the proper operation of the website;
• Scrape, harvest or systematically extract data from this website.

15. Ombud

If you are dissatisfied with a financial product or service that was facilitated through us, you may be entitled to refer a complaint to the relevant Ombud:

• FAIS Ombud (disputes arising from financial advisory or intermediary services): faisombud.co.za — 012 762 5000
• National Credit Regulator (NCR) (credit-related complaints): ncr.org.za — 0860 627 627
• FSCA (regulatory complaints): fsca.co.za — 0800 110 443

16. Complaints Procedure

If you have a complaint about our services, please contact us first:

• Email: leilani@autoimiddelburg.co.za
• Phone: 073 100 2173

We will acknowledge your complaint within 2 business days and aim to resolve it within 10 business days. If we cannot resolve it within 45 business days, you have the right to refer your complaint to the FAIS Ombud.

17. Privacy

Our collection and use of your personal information is governed by our Privacy Policy, which forms part of these Terms and is incorporated herein by reference.

18. Amendments

We may amend these Terms at any time by posting an updated version on this page. The effective date at the top of this page will be updated accordingly. Your continued use of our services after the effective date constitutes acceptance of the amended Terms. Where we make material changes, we will notify registered users by email.

19. Governing Law and Jurisdiction

These Terms are governed by the laws of the Republic of South Africa. Any dispute arising from these Terms or your use of our services shall be subject to the exclusive jurisdiction of the South African courts.

20. Severability

If any provision of these Terms is found to be invalid, unlawful or unenforceable by a court of competent jurisdiction, such provision shall be severed from the remaining Terms, which shall continue in full force and effect.

21. Entire Agreement

These Terms, together with the Privacy Policy and any FAIS disclosure document or record of advice issued to you, constitute the entire agreement between you and Vehicle Value regarding your use of our services, and supersede all prior agreements and understandings.

22. Contact Details

Vehicle Value (Vehicle Value Financing (Pty) Ltd)
Company Registration: 2024/584345/07
FSP Licence: 28260
179 Pongola Drive, Aerorand, Middelburg, Mpumalanga, 1050
Email: leilani@autoimiddelburg.co.za
Phone: 073 100 2173